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The CIF Domain is down ! Print E-mail
Written by Yannick KREMPP   
Sunday, 04 December 2011

Dear CIF Users

 We have currently some serious issues with our domain controllers and the three sites are affected (BUGNON, DORIGNY, EPALINGES).

- Connections to ATLAS are down.
- Login in the CIF domain are impossible.
- Maybe other issues which are not mentionned here could occur.

 We apologize for the inconvenience, and be assured that we try our best to fix these problems as soon as possible.

In the meantime, if you have scheduled an experiment on our systems, please refer to the technician who's the only person who can open you a temporary session. You can also ask us to postpone your reservations.

 The CIF Staff.

UPDATE 05.12.2011 10h00 

The UNIL informatics center and LANExpert.ch are currently monitoring the main UNIL controllers to find some clues about the crash. We are still investigating on the CIF side.

Please also note that this problem only affects the CIF domain.

 The CIF Staff. 

UPDATE 05.12.2011 12h00 

The login problems seem to affect only the Bugnon campus. The access to the servers still remains problematic for everyone.

 The CIF Staff. 

UPDATE 05.12.2011 15h00 

Correction: The login problems seem to affect also Epalinges since this morning and Dorigny since this afternoon.

 The CIF Staff.  

UPDATE 05.12.2011 16h45 

Time sync has been fixed, it was blocking the replication of the domain controllers. Trust relationship between AD and the CIF has been rebuilt. The login problem remains, and the issue has been transmitted to Microsoft.

UPDATE 05.12.2011 18h00

The UNIL IT, LANExpert and Microsfot are still working the issue. More feedback tomorrow at 10h00.

 The CIF Staff.   

UPDATE 06.12.2011 10h00

Still working on it.

 The CIF Staff.   

UPDATE 06.12.2011 14h00

The team is trying to revive our main domain controller, VULCAIN. This implies rebooting it quite often, and the side effect is this website  (although hosted on another server) might hang or block your connection. The authentication on the CIF website checks your ID against the user database (AD) stored on VULCAIN. So we can consider the booking system down as well.

 The CIF Staff.    

UPDATE 06.12.2011 14h10

Temporary workaround found to solve the website authentication. The booking system should be available.

The CIF Staff.     

FINAL UPDATE 06.12.2011 15h30

Problem solved !!!!!!!!!!!!!

Everyone should be able to log in using their CIF credentials as usual. The website FTP access remains buggy, but it should be restored rapidly.

If you encounter any issues, please report to your local technical manger or directly to me: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

The CIF Staff.      

Last Updated ( Tuesday, 06 December 2011 )
 
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